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Clear help when you need it
BillGoose exists to make household services easier to manage, but sometimes things go wrong, mistakes happen or clarity is needed. When that happens we want it to be straightforward to find an answer and reach the right person.
UK-based team, 8.30am to 5pm every day.
Three ways to get an answer
Our support starts with clear information throughout the website. We explain what each service covers, which providers or partners are involved and what happens when you choose to switch or apply.
Frequently Asked Questions
The most commonly asked questions are answered below, from switching times to how we use your data.
Browse FAQsEmail the team
If the answer is not there, contact us directly and we will look into the issue and explain what we can do.
support@billgoose.comHow we support you
Clear answers
We will explain things in plain language and avoid unnecessary jargon.
The best route
If another partner provides the service, we will help you understand who needs to deal with the issue and how to contact them.
Care with your information
We will confirm the details we need but will never ask for more personal information than is necessary.
Record of the issue
We will use the information you give us to investigate and keep you updated where further work is needed.
They work well with others
We use support queries and complaints to identify parts of the service that need to work better.
Frequently Asked Questions
We will explain things in plain language and avoid unnecessary jargon.
We aim to respond as quickly as possible and will let you know if we need more time to investigate.
We will make sure your query reaches the right person or explain clearly if another provider or partner needs to help.
We will only ask for the information needed to understand and resolve your issue.
We will explain the next step clearly and keep you updated where further work is needed.
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